Toy maker Mattel is experimenting with generative-artificial-intelligence tools including ChatGPT to help its cybersecurity teams, but the company’s head of cybersecurity said the risk of inaccurate results from the new technology is too great to deploy it broadly. But many results from queries to the AI tools are incorrect, even if they appear convincing, he said. Newsletter Sign-up WSJ Pro Cybersecurity Cybersecurity news, analysis and insights from WSJ's global team of reporters and editors. All Mattel employees using ChatGPT are receiving training on how to use generative AI tools securely, he said. German e-commerce giant Zalando plans to offer a shopping assistant using ChatGPT.

---

Persons: cybersecurity, Tom Le, ” Le, OpenAI, Mattel’s Le, Ilia Kolochenko, ”, Goldman Sachs, Le, Catherine Stupp Organizations: Mattel, Training, Employees, JPMorgan, Verizon, Commonwealth Bank of Australia